Frequently Asked Questions

Q. What sock sizes do you offer for babies and kids?

A. We want to make sure those tiny toes are perfectly comfy! Here's a general guide to our sock sizes.

 Age Shoe Size Inches Centimeters
Newborn (0-3M) 0-1 3-3.5 7.5-9
Infant (3-12M) 1-4 3.5-4.5 9-11.5
Toddler (12-36M) 4-7 4.5-5.5 11.5-14
Little Kid (3-5Y) 7-10 5.5-6.5 14-16.5
Big Kid (5-8Y) 10-13 6.5-8 16.5-20

 

Q. How do I know which size is right for my child?

A. Great question! We recommend measuring your child's foot from heel to toe. Shoe size is usually the most accurate method to use, since sock sizes are based on shoe sizes. If you're unsure, it's often best to size up, as little feet grow quickly!

 

Q. My little one is between sizes. What should I do?

A. If your child is between sizes, we generally recommend going up a size. Little feet grow fast, and it's always better to have a little room than to have socks that are too tight.

 

Q. How long will my order take to arrive?

A. For information concerning out shipping times, please visit our Shipping and Handling page.

 

Q. Oh no, something's not quite right with my baby socks! What do I do?

A. Don't worry at all! We completely understand that sometimes things don't go as planned. Instead of sending them back, which can be a hassle and not very eco-friendly, just reach out to us at info@filomode.com with a quick picture of the socks. We'll happily give you a full refund!

 

Q. A full refund without sending them back? Really?

A. Absolutely! We truly trust your sincerity. We believe in being kind to our planet,and returns create a carbon footprint. By avoiding returns, we reduce the need for extra shipping, which cuts down on carbon emissions. It's a small step, but every little bit helps our planet! Plus, it saves you the hassle of packing and shipping things back. We feel it's a win-win!

 

Q. Why do you trust us so much?

A. Because we believe in the goodness of people! We know you're buying these adorable socks for your little one, and we want to make sure you're happy. We're all in this together, and we trust you'll be as kind to us as we're trying to be to you and the planet.